Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, physical items must be in the same condition that you received it, unworn or unused, with tags, and in its original un-openned packaging. It will help us expedite processing to have details of the relevant order number. 

To initiate a return, please contact egshop@eghockey.co.uk. If your return is accepted, we’ll send you instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at egshop@eghockey.co.uk.

Please note that EGHC cannot manage or process returns on behalf of official kit partners.  These are processed directly with the supplier.

 

Memberships, Hockey Programmes and Camps / Clinic Refunds

We will evaluate refunds on services such as the above on a case by case basis.  We will consider the proportion of the service consumed, as well as any costs committed in fulfilling the service prior to refund request including the transaction charges that we are required to pay in the original transaction and to complete the refund in order to operate our eCommerce platform.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and address the situation as quickly as possible.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

 

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.